University College Dublin
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I know, let’s sign upI have an account, let me sign in firstThe Professional Diploma in Digital Financial Services Management and Fintech addresses industry needs, focusing on customer experience, product management, and digital strategy.
University College Dublin
The integration of technology into financial services, known as Fintech, is crucial for banks and Fintech organisations. Digitalisation allows 24/7 access to financial services through various channels, meeting customer expectations for personalised products.
On completing the Professional Diploma in Digital Financial Services Management and Fintech you will be expected to be able to:
Describe and explain the key features of Digital Financial Services (DFS), DFS Management and Fintech, and the pertinent theory and practice underpinning DFS, DFSM, Fintech development and evolution in the marketplace /space.
Use and apply your knowledge and understanding in the context of Digital Financial Services / Management / Fintech.
Identify and analyse relevant data to formulate responses to well-defined concrete and abstract problems within the domain of digital financial services/ fintech, and to judge the validity of their conclusions bearing in mind the business context, set-ting and the data available.
Communicate effectively orally or in writing using appropriate media (reports, video, presentations) on key issues pertaining to DFSM to professionals and practitioners in the field.
These modules are delivered online.
100% continuous assessment.
When you successfully complete this programme you will be awarded a Professional Diploma in Digital Financial Services Management and Fintech from UCD.
This is a level 8 qualification on the National Framework of Qualifications.
Customer Experience Management in Financial Services - €800
Financial Services and Fintech in Digital Age - €800
Digital Product Management - €800
Autumn Trimester - (2024-2025 academic year)
Please note that the programme content and fees are subject to change in the 2024/2025 academic year. Any changes will be outlined in the 2024/2025 prospectus and at iob.ie in August - the start of the new academic year.
For more information please contact [email protected]
(NFQ Level 8, 10 ECTS)
On completion of this module, you should be able to:
Explain what is meant by CEM
Explain the key stages in the CRM process
Demonstrate an understanding of the customer relationship cycle and the implications for financial institutions
Demonstrate an understanding of what customers value in their relationship with their financial institution
Discuss the ethical conduct underpinning interactions with customers. Assess the implications of regulation on CEM practices.
(NFQ Level 8, 10 ECTS)
On successful completion of this module you should be able to:
Demonstrate an appreciation of the range of digital technologies and systems available to financial services organisations, and how these add value
Appreciate the role of digital technologies in key relationships in the financial services sector with particular emphasis on customer intimacy, employees and governance.
Understand the role of digital systems in banking competitiveness and strategy
Understand key management issues relating to the proliferation of digital systems and technologies in the global financial context
Critically reflect upon your own professional role and contribution to financial organisations in the context of the application of digital technologies and systems.
(NFQ Level 8, 10 ECTS)
On successful completion of this module you should be able to:
Demonstrate an appreciation of the ways in which digital product management drives digital transformation in financial services
Appreciate the roles and responsibilities of digital product managers and their teams
Understand the importance of digital products and services in financial services competitiveness, strategy and risk
Understand key trends associated with the ways that data and intelligence drive financial services Product and Service Development
Critically reflect upon your own professional role and contribution to financial organisations in the context of the application of digital technologies and systems.
Level 7 and 8 Key Dates 2023/24
Examination schedule 2023/2024
Autumn Trimester - (2024-2025 academic year)
Please note that the programme content and fees are subject to change in the 2024/2025 academic year. Any changes will be outlined in the 2024/2025 prospectus and at iob.ie in August - the start of the new academic year.
Individuals seeking admission to the Professional Diploma in Digital Financial Services Management and Fintech will have:
3 years’ experience (full time) in a relevant financial services role and have completed the Professional Diploma in Financial Advice or equivalent 30 ECTS Level 7 programme or
An Honours degree (min. H2.2, Level 8 NFQ) or
Admission will also be considered from experienced professionals who do not meet the minimum admission requirements as set out above, who can demonstrate learning based on work and training experience e.g. individuals employed in a credit role with responsibility from credit decisions in financial services.
You must be a current member of IOB, or become a member, to undertake this programme.
IOB members gain access to IOB Learn with exclusive resources, content and the ability to log CPD hours on the go.
Join IOB today