Educate, enable and empower

Table of Contents

Mary O’Dea
Chief Executive

Foreword

the institute of banking is Ireland’s leading educator in financial services and, in formulating our future strategy, we sought to respond to the challenges and needs of the sector. These include the rapid changes driven by technology and customer expectations, the renewal of public trust and confidence in banking, the changing nature of work, what it takes to sustain a career, and the need to retain and attract the best talent in banking, investment funds and international financial services.

Following a strategic review, in October 2018 Council approved the Strategic Plan 2018 – 2023 Empowering your Future. The Plan sets out the five strategic priorities we will focus on to realise our purpose which is to educate, enable and empower a community of professionals to deliver financial services to the highest standards, contributing to better outcomes for customers.

Over the five years of this strategy, we will advance our portfolio of education programmes and the learning opportunities we offer. This includes delivery of a suite of new programmes aimed at leading and managing effective culture change in financial services and new programmes in digital and innovation in financial services.

Lifelong learning is critical to sustaining a career and we will look at new and more flexible ways for members to learn. We will develop dynamic new ways to track lifelong learning and will explore a new platform to provide certification of all learning undertaken by members over their career.

The Institute is a Recognised College of UCD, and has a long and valued relationship with UCD. We will continue to build on this relationship and to develop our education faculty, our quality and learning methods so that our education programmes are expertly delivered and underpinned by an excellent student experience.

The highly successful Irish investment funds sector relies on the quality of human capital in Ireland as a key success factor. As one of our strategic priorities, we want to make a defining contribution to maintaining and developing talent in this sector.

We will ensure our own capacity to deliver on these strategic objectives. We will invest in staff development, redesign our organisational structure, replace our ageing technology, and improve our business processes to enhance the student and member experience. We aim to become a digital organisation through this substantial business transformation programme.

While we recognise that there is a lot to do and undoubtedly there will be challenges, everyone in the Institute is highly motivated to implement our new strategic plan. We want to bring a world-class experience to our members and will do so through a culture of being learner and member focused, valuing our people, acting with integrity and being collaborative. We will strive for excellence through continuous improvement.

I would like to thank our corporate and personal members, along with all our industry stakeholders, for their engagement and support. I would like to thank UCD. We value the enduring relationship we have with Ireland’s leading university. I also thank our President and Council for their support, and the academic faculty, management and staff in the Institute for all their work and commitment. During my early months with the Institute, I have been hugely impressed by the dedication and professionalism of the senior leadership team and all the staff in the Institute. Thanks to all of them for their ongoing commitment to our purpose.

Mary O’Dea
Chief Executive