About the event
Winning with customers in Financial Services requires agility, proactive and realtime propositions, personalised customer experiences that help customers achieve their goals in today's 24/7 digital world. Immersing in customer needs, taking advantage of new technologies, driving efficiencies and transparency while building value for customers and communities are but some of the objectives we need to harness and execute against. Building the next-generation operating model requires transformation and a new way of running the business and approaching the market.
Join us for this breakfast briefing as we explore the building blocks of a transformation strategy incorporating customer centricity, digital, analytics, operational efficiency, innovation, agile and open business models.
View the slides from the event here
|CPD hours||QFA, Registered Stockbroker, APA, Grandfather||Professional Banker||Chartered Banker||Certified Bank Director||LCOI||CFCPP||CDPO||FCOI|
Speaker - Garvan Callan
Garvan Callan has extensive experience across strategy and execution, transformation, digital enablement and innovation. Coupled with his background of delivery in customer, sales and service management he brings fresh perspectives, ambitious thinking and change management to evolving market and organisational challenges. He most recently served as Director of Strategy, Digital & Innovation at Bank of Ireland with responsibility for setting and delivering the strategic roadmap for the Retail Ireland division together with leading the broader bank’s strategy across the Digital and Innovation agendas.
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