Carol is currently Head of First Line Anti Money Laundering in AIB. Most recently, Carol was Head of Channel Optimisation, with responsibility for driving both staff and customer adoption of AIB’s digital and direct channel capabilities. In this role, Carol placed significant focus on digital education, and developed a comprehensive staff education programme within AIB.
Carol’s diverse career with AIB has spanned a wide range of functions and roles at senior level including Operations, Programme Management, Payments, Process Transformation, Retail Banking and Direct Banking. Carol has a passion for learning and personal development.
Carol holds the Institute of Banking Certificate (dating back to the 90’s!), a BSc (Management) from Trinity College, Dublin and the Professional Diploma in Financial Advice from University College, Dublin. She is also a certified Agile ScrumMaster.
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