8 October 2018 - South Region Committee evening event: Mediating Financial Complaints - The Financial Ombudsman's Journey with Financial Institutions

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About the event

Austin will explain the mediation process, the characteristics and benefits of mediation and in particular how it can provide real value to the banking sector in reducing dispute resolution costs as well as minimising complaints against banks.

Ger will then focus on the reluctance that the Financial Services and Pensions Ombudsman (FSPO) has experienced on the part of financial service providers to engage in mediation, how these reservations have been overcome and how the FSPO has secured meaningful engagement from the banks into the new dispute resolution process. He will also discuss the benefits this has brought for financial service providers, their customers and the Financial Services and Pensions Ombudsman.

CPD Hours

CPD hours QFA, Registered Stockbroker, APA, Grandfather Professional Banker Chartered Banker Certified Bank Director LCOI CFCPP CDPO FCOI (C)  FCOI (E) 
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Speakers

Ger Deering

Ger Deering was appointed Financial Services Ombudsman in 2015 and Pensions Ombudsman in 2016. Both offices were merged on 01 January 2018 when Ger became the Financial Services and Pensions Ombudsman. Ger has led a significant change programme since his appointment that has resulted in many more complaints against financial service providers being resolved through mediation.

Austin Kenny

Austin is a CEDR accredited mediator (2003), a MII Practitioner Member (2009) and has completed his study of advanced mediation with MATA (2008). He is also an accredited Conflict Management Coach (2010) and a Master Trainer in Conflict Competence (2013). Since 2008 Austin has mediated a significant number (100+) of commercial disputes across a wide range of sectors and including the banking sector. As an external mediator he has also mediated complaints brought against financial institutions to the Financial Services Ombudsman Bureau. He has a very high success rate in settling these complaints.

He is listed on the CEDR and MII International Panels of mediators and has conducted mediations throughout Ireland and the UK. Austin has been on the Irish Commercial Mediation Association Council since 2007 and was Chairman for four years up to 2014. Austin will explain the mediation process, the characteristics and benefits of mediation and in particular how it can provide real value to the banking sector in reducing dispute resolution costs as well as minimising complaints against banks.
 

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