Professional Certificate in Digital Financial Services and Data Analytics

Professional Certificate in Digital Financial Services and Data Analytics

Who is this programme for?

This programme is aimed at students working in operations and service support roles in banking who wish to advance their studies in the area of digital transformation.

The programme seeks to develop an understanding of the impact and relations between process, technology and data. This will enable students to identify their role in the interaction of these elements and provide a foundation for students to begin to analyse data in order to identify improvements in the processes supporting digital financial services.

With increased digitisation in many industries, and in particular with its disruptive potential in financial services, understanding the impact of digital on customers, products and channels has never been more important. Digital changes are already generating a wealth of useful data. With the power of data to enhance customer services and processes, understanding data and being able to use data will be a basic requirement in any job in the future.

Benefits for you and your organisation

At the end of the programme you will be able to:

– Describe the relationship between business processes, digital technology and data, especially as it relates to operations and customers
– Describe the key digital technologies in financial services, business, processes and customer service provision
– Explain the critical risks and vulnerabilities which must be managed in financial services digital systems
– Outline or sketch out the features/design of a service system from the customer facing elements through processing and ongoing customer relationship management
– Explain the important role of service standards in customer service provision and how complaints handling is a critical part of recovering the service experience
– Describe the different kinds of data and how data relates to information, business intelligence for decision-making and the difference between using data for analysis and using data for predictive modelling
– Apply basic statistical and data visualisation techniques and identify how they can be used to challenge assumptions behind the information for decision-making
– Collect, organise and use data to identify process improvements for increased operational or organisational efficiency and/or enhanced customer service
– Develop concise informative reports which respond to well defined questions or problems.

Curriculum

You study three modules as follows:

– Digital Financial Services
(NFQ Level 7, 5 ECTS)

– Introduction to Data Analytics for Financial Services
(NFQ Level 7, 5 ECTS)

– Applications of Data Analytics in Digital Financial Services
(NFQ Level 7, 5 ECTS)

Award

When you successfully complete this programme you will be awarded a Professional Certificate in Digital Financial Services and Data Analytics (level 7) from UCD.

Delivery and assessment

The Professional Certificate in Digital Financial Services and Data Analytics will be delivered using blended learning combining face-to-face sessions (lectures) with learning supports - Study Guide, text book and online materials. The lectures will ensure that concepts and techniques are clearly illustrated for students.

Students will be assessed in a variety of ways – the continuous assessment components will include completing essay-style reports, commentaries, practical projects and case studies. For the modules Digital Financial Services and Introduction to Data Analytics for Financial Services, there will also be a formal end of semester final examination.

Entry requirements

The minimum entry requirements to the Professional Certificate in Digital Financial Services and Data Analytics are as follows:

– Five passes in the Leaving Certificate, including English and Mathematics
– Five O Level or GCSE passes, including English Language and Mathematics.

The Institute will also consider applications on a mature candidate basis from applicants who are 23 years of age before the date of their application for admission to the programme.

Fees

€550 per module

Professional Body Membership 

You must be a current member of The Institute or become a member to undertake this programme.

Membership is currently €40 per  calendar year.